-Respond to customer inquiries through live chat in real-time.
-Resolve customer concerns quickly and professionally.
-Document chat interactions and update customer records accurately.
-Handle multiple chats simultaneously while maintaining high-quality responses.
-Collaborate with internal teams to resolve escalated issues.
-Provide personalized recommendations to improve customer satisfaction.
-Meet performance metrics, such as response time and resolution rates.

-Ability to learn and explain product or service details effectively.
-Excellent written communication skills with attention to grammar and tone.
-Familiarity with live chat tools like Zendesk, Intercom, or LiveChat.
-Strong problem-solving and multitasking abilities.
-Patience and professionalism in high-pressure situations.
-1–2 years of experience in live chat support or customer service.
-High school diploma or equivalent.