-Respond to customer inquiries via phone, email, or chat.
-Resolve customer complaints and provide appropriate solutions.
-Document customer interactions and issues in the CRM system.
-Collaborate with internal teams to address product or service issues.
-Follow up with customers to ensure satisfaction and retention.
-Provide product or service information to assist customers effectively.
-Meet or exceed performance metrics, such as resolution time and satisfaction scores.

-Detail-oriented and capable of multitasking.
-Excellent communication and interpersonal skills.
-Proficiency in customer support tools like Zendesk or Freshdesk.
-Strong problem-solving abilities and empathy for customer needs.
-Ability to handle a high volume of inquiries efficiently.
-1–3 years of experience in customer service roles.
-High school diploma or equivalent.