-Handle inbound and outbound customer calls professionally and efficiently.
-Provide accurate information about products, services, and policies.
-Troubleshoot and resolve customer issues or escalate them as needed.
-Document customer interactions and update their records in the CRM system.
-Follow up with customers to ensure satisfaction and issue resolution.
-Meet key performance indicators such as call resolution time and satisfaction scores.
-Stay informed about company updates to provide accurate customer support.

-Strong problem-solving and multitasking abilities.
-Strong verbal communication and active listening skills.
-Proficiency in customer service software and phone systems.
-Patience, empathy, and a customer-focused attitude.
-Ability to handle a high volume of calls while maintaining quality.
-1–3 years of experience in customer support or a related role.
-High school diploma or equivalent.